Privacy Policy

CrystalStream Guitar Guild (“we”, “us”, “our”) respects your privacy. This Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account details you provide (name, email, password).
• Support messages and contact form submissions.
• Course interactions (e.g., lessons viewed, favorites saved) stored locally on your device or on our servers if you sign in.
• Technical data such as IP address, device type, and browser settings for security and performance.

How we use information

• Provide and improve the learning experience.
• Respond to your requests and support tickets.
• Send essential service notices and, with your consent, community updates.
• Protect the security and integrity of the service.

Cookies and local storage

We use cookies to remember preferences (such as theme) and to understand how features are used. You can control cookies in your browser settings. Declining non-essential cookies may limit some analytics features, but core learning remains available.

Sharing

We do not sell your personal information. We may share limited data with service providers who help us operate the platform (e.g., hosting, analytics) under strict confidentiality agreements. We may disclose data if required by law or to protect our rights and users.

Data retention

We retain account information while your account is active and as needed to comply with legal obligations. You may request deletion of your account data at any time.

Your choices

• Access, correct, or delete your account data by contacting us at [email protected].
• Manage marketing preferences via unsubscribe links.
• Control cookies via our cookie banner and your browser settings.

Children’s privacy

Our content is suitable for learners of many ages, but accounts should be created by individuals 13+ or with parental consent, depending on local law.

Security

We implement reasonable technical and organizational measures to protect data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

International transfers

Your information may be transferred to and processed in countries other than your own. We use safeguards consistent with applicable law.

Changes to this Policy

We may update this Policy. We will post the new effective date and, if changes are significant, notify you by email or in-app notice.

Contact

Questions about privacy? Email [email protected] or write to CrystalStream Guitar Guild, Attn: Privacy.